Terms of Service

1. Acceptance of Terms

By booking or using services from N&L Cleaning Services, LLC, you agree to these Terms of Service. These terms apply to all residential, commercial, and vacation rental cleaning services.

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2. Services

We provide professional cleaning services including:

• Residential cleaning

• Deep cleaning

• Move-in / Move-out cleaning

• Vacation rental / Airbnb turnover cleaning

• Commercial cleaning

Service details will be confirmed at the time of booking.

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3. Booking & Access

• All services must be scheduled in advance.

• Clients must provide access to the property at the scheduled time.

• If access is not provided, a lockout fee may apply.

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4. Pricing & Payments

• Pricing is based on property size, condition, and service type.

• Prices may be adjusted if actual conditions differ from initial booking details.

• Fifty payment upfront and balance is due upon completion unless otherwise agreed.

• We accept Cash, Check, Zelle, and Venmo.

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5. Cancellation & Rescheduling 

• Cancellations require at least 24 hours notice.

• Same-day cancellations or missed appointments may incur a fee.

• We reserve the right to reschedule due to weather or unforeseen events.

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6. Client Responsibilities

To ensure quality service, clients must:

• Provide safe access to the property

• Secure pets or notify us in advance

• Remove or protect valuable and fragile items

• Ensure utilities (water & electricity) are available

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7. Satisfaction Guarantee

Your satisfaction matters to us.

• Please report any concerns within 24 hours of service

• We will return to address any issues at no additional cost

 

8. Damage & Liability 

• We handle your property with care and professionalism

• Any damage must be reported within 24 hours

• We are not responsible for:

  • Pre-existing damage

  • Normal wear and tear

  • Unsecured fragile or valuable items

• Liability is limited to the value of the cleaning service provided

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9. Health & Safety

We reserve the right to refuse or stop service if:

• Conditions are unsafe or hazardous

• The environment poses health risks beyond normal cleaning scope

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10. Supplies & Equipment 

• We provide all necessary cleaning supplies and equipment

• If client supplies are used, we are not liable for any resulting damage.

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11. Recurring Services

• Recurring services (weekly, bi-weekly, monthly) must be scheduled in advance

• Changes require at least 48 hours notice

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12. Privacy

We respect your privacy. Your information is used only for:

• Booking and communication

• Service delivery

We do not share or sell your information.

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13. Termination of Service 

We reserve the right to refuse or discontinue service due to:

• Unsafe conditions

• Inappropriate behavior

• Violation of these terms

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14. Governing Law

These Terms are governed by the laws of the U.S. Virgin Islands.

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15. Updates to Terms

We may update these Terms at any time. Continued use of our services means you accept any changes.

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16. Contact Us

N&L Cleaning Services. LLC

(340) 642-4642

nlcleaningservicesvi@gmail.com