Privacy Policy

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Effective Date: 25th March, 2026
Company Name: N&L Cleaning Services, LLC
Service Area: St. Croix, U.S. Virgin Islands 

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1. Introduction

At N&L Cleaning Services, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cleaning services or visit our website.

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2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Service address

Service Information

• Property details (size, condition, special requests)

• Cleaning preferences and notes

Technical Information (Website Use)

• IP address

• Browser type

• Pages visited

• Cookies and tracking data

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3. How We Use Your Information

We use your information to:

• Schedule and provide cleaning services

• Communicate with you by appointments and updates

• Process payments

• Improve our services and customer experience

• Send service reminders or promotions (only if you opt in)

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4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Trusted employees or contractors to perform services

• Payment processors to complete transactions

• Legal authorities if required by law

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5. Data Security

We take reasonable measures to protect your information, including:

• Secure storage of client data

• Limited access to authorized personnel only

• Use of secure payment systems

However, no method of transmission over the internet is 100% secure.

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6. Cookies & Tracking

Our website may use cookies to:

• Improve website functionality

• Analyze traffic and usage

You can disable cookies through your browser settings.

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7. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Request deletion of your data (where applicable)

To make a request, contact us using the details below.

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8. Retention of Information

We retain your information only as long as necessary to:

• Provide services

• Comply with legal or business obligations

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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12. GDPR Privacy Rights (For EU/EEA Visitors)

If you are visiting from the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access – Request a copy of your personal data

• Right to Rectification – Request correction of inaccurate information

• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data

• Right to Restrict Processing – Limit how we use your data

• Right to Data Portability – Request transfer of your data

• Right to Object – Object to how your data is processed

We process your data based on:

• Your consent

• Performance of a service (cleaning appointment)

• Legal obligations

• Legitimate business interests

To exercise your rights, contact us using the information on number 18.

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13. CCPA / CPRA Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know – What personal data we collect and how we use it

• Right to Delete – Request deletion of your personal data

• Right to Correct – Request correction of inaccurate data

• Right to Opt-Out – Opt out of the sale or sharing of personal data

We do not sell or share your personal information.

• Right to Non-Discrimination – You will not be treated unfairly for exercising your rights

To submit a request, see contact us.
 

14. Data Transfers

If you are accessing our services from outside the U.S. Virgin Islands, your information may be transferred to and processed in the United States. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

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15. Data Protection Commitment

We are committed to:

• Collecting only necessary data

• Using data responsibly and transparently

• Protecting your information with appropriate safeguards

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16. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Name: N&L Cleaning Services, LLC
Phone: (340) 642-4642
Email: nlcleaningservicesvi@gmail.com